We at WPOcean, try to release Theme with features to satisfy your purchase 100%. If you find anything wrong with your Theme functionality, we try our best to squash it out immediately.
But regardless that, if you are not satisfied with your purchase, don’t worry. We offer 30 days money back guarantee. Before applying for refund request please read the following conditions.
Cases we offer the refund
If the product you purchased is completely non-functional.
If we fail to respond to your support post within 48 hours (business days only).
If the main product description does not match what it actually offers.
Cases we don’t offer any refund
You have changed your mind about an item.
You bought an item by mistake and the product(s) was sent/already downloaded by you.
It has already been 30 days after you have purchased our product.
We don’t offer any refund for any item that you buy/bought at a discounted price.
The items you buy at a special price (e.g. promotions/discounts) will not be eligible for refunds too.
We don’t offer the refund for any feature you ask that is not listed in our product description. (N.B: It is best for you to check the feature list and if the product has any demo preview, then check it too)
We do not offer any custom work. Anything extra you need will have to be done by you or any third party you hire. No refund will be issued on such a ground.